Statute

ONLINE STORE REGULATIONS
LOENN.PL

1. GENERAL PROVISIONS

In the first part of the Regulations, we introduce ourselves, describe how to contact us most easily, and discuss the most important definitions that you will find in this document.

1.1. The Online Store is available at: www.loenn.pl and its extensions.
1.2. The Online Store is operated by: Anna Janowicz FHU SEVILLA Giedajty 7A 11-042 Jonkowo; NIP 7393740736; REGON 280399232 (hereinafter referred to as: Seller).
1.3. Contact with the Online Store is possible:
a. at the following e-mail address: sklep@loenn.pl ;
b. by telephone: 514951521 (call center open from 10:00 to 16:00, Monday to Friday, excluding public holidays);
c. using the correspondence address: LOENN, Giedajty 7A 11-042 Jonkowo;
1.4. Acceptance of the Regulations is voluntary, but necessary in order to use selected functions of the Online Store (e.g. setting up a Customer Account or making a purchase).
1.5. The Regulations are made available free of charge in the Online Store in a manner enabling Users to:
a. familiarizing oneself with its content,
b. recording its content by printing it out or saving it on an external medium, e.g. downloading it in PDF format,
c. familiarizing oneself with its currently applicable version, as well as previous ones.
1.6. DEFINITIONS. Whenever the following capitalized terms are used in the further part of the Regulations, they should be understood in the meaning given below, unless the context of their use clearly indicates otherwise:

and. PROMOTIONAL CAMPAIGN – special conditions of sale of Products or provision of services, proposed by the Seller at a specified time, which the Customer may use on the terms specified therein, such as, for example, a reduction in the Price for a Product or Promotional Set, or a reduction / lack of Shipping costs. The details of the Promotional Campaign are regulated by the Promotional Campaign Regulations, in accordance with the information provided within the Online Store. In the event of the Promotional Campaign being in force, the provisions of the Promotional Campaign Regulations shall take precedence over the provisions of these Regulations.
b. SIDE – Customer Service Office of the Online Store, which provides information on the activities conducted by the Online Store, including the Products offered and the execution of Orders.
c. PRICE – the amount of gross remuneration (including tax) due to the Seller as a transfer of ownership of the Product to the Customer in accordance with the Sales Agreement, specified in Polish zloty. The price does not include delivery costs, unless the terms of the Promotional Campaign applicable at the time in the Online Store provide otherwise.
d. CLIENT – (1) a natural person; or a person acting through an authorised person (2) a legal person; or (3) an organizational unit without legal personality, to which the law grants legal capacity; having full legal capacity. In the event that the Customer is a natural person with limited legal capacity, they undertake to obtain legally effective consent of their legal representative to conclude the Service Provision Agreement/Sales Agreement and to provide such consent at each request of the Seller.
e. CONSUMER – a natural person concluding a legal act with an entrepreneur that is not directly related to his or her business or professional activity, within the meaning of Article 22(1) of the Act of 23 April 1964 – the Civil Code.
f. CUSTOMER ACCOUNT – Electronic Service; a collection of resources in the Seller's IT system marked with an individual name (Login) and Password provided by the Customer, allowing the Customer to use additional functionalities of the Online Store. The Customer gains access to the Account using the Login and Password. The Customer logs into their Account after registering in the Online Store. The Account allows for saving and storing information about the Customer's address data for shipping Products, access to the Order history and other services provided by the Seller.
g. BASKET – Electronic Service provided to every Customer who uses the Online Store, consisting of enabling them to easily place an Order for one or more Products, occasionally enter discount codes enabling a reduction in the Price on the principles specified in separate Promotional Campaign Regulations, display a summary of the Price of individual Products and all Products together (including any shipping costs). The Cart also allows for determining and modifying order data, in particular: quantity of Products, delivery address, invoice data, delivery method, payment method. As part of the Cart service, the Seller may send the Customer an e-mail message about products remaining in the Cart or an unsuccessful / rejected transaction by the payment intermediary (transactional e-mail). The Cart collects offers submitted by the Customer to conclude a Sales Agreement, i.e. more than one offer to conclude a Sales Agreement may be submitted within one Order.
h. LOGIN – the Customer’s username provided within the Store when creating the Customer Account.
and. NEWSLETTER – Electronic Service that enables all subscribers to receive periodic information about the Online Store, in particular about Products, current activities, marketing campaigns and Promotional Campaigns, to the e-mail address provided by the User, with his express consent.
j. PRODUCT – a movable item available in the Online Store that is the subject of the Sales Agreement between the Customer and the Seller, upon payment of the Price. The Product constitutes goods within the meaning of Art. 2 item 4a of the Act of 30 May 2014 on consumer rights.
k. ENTREPRENEUR – CONSUMER - A client who is a natural person concluding a contract directly related to his/her business activity, when the content of this contract indicates that it is not of a professional nature for him/her, resulting in particular from the subject of the business activity performed, made available under the provisions on the Central Register and Information on Business Activity.
l. STATUTE – this document defining, among other things, the principles of concluding Sales Agreements and the principles of providing and using the services provided by the Seller via the Online Store for Users and Customers. The Regulations define the rights and obligations of the User, including the Customer and the Seller. In the scope of services provided electronically, these Regulations are the regulations referred to in art. 8 of the Act of 18 July 2002 on the provision of services electronically.
m. INTERNET SHOP - an online sales service run by the Seller in Polish, available in the Internet domain www.loenn.pl.
n. PRODUCT PAGE - a page in the Online Store that presents detailed information about the Product.
about. CONTENT/CONTENT – text, graphic or multimedia elements (e.g. information about Products, photos of Products, promotional videos, descriptions, comments), including works within the meaning of the Act on Copyright and Related Rights and images of natural persons, which are posted and distributed within the Online Store by the Seller, the Seller's contractors, the Customer or another person using the Online Store, respectively.
p. SALES AGREEMENT – a sales agreement within the meaning of the provisions of the Civil Code, concerning the sale by the Seller to the Customer of a Product in exchange for payment of the Price increased by any additional fees, including shipping costs, the terms of which are specified in particular in these Regulations. The Sales Agreement is concluded between the Customer and the Seller using means of distance communication, after the Seller accepts the Order on the terms specified in these Regulations. The Sales Agreement specifies in particular the Product, its main features, Price, shipping costs and other important conditions. Each Product is the subject of a separate Sales Agreement. Within the functionality of the Online Store, the Seller may, for objective (factually justified) reasons, reserve the conclusion of only one Agreement for several Products due to the direct relationship between the Products – e.g. Promotional Set, according to the provisions of the Promotional Campaign Regulations.
q. ELECTRONIC SERVICE – provision of services by electronic means within the meaning of the Act of 18 July 2002 on the provision of services by electronic means, by the Seller to the Customer via the Online Store, in accordance with the Service Provision Agreement. To the extent that services are provided by entities cooperating with the Seller, the appropriate provisions regarding the principles of using these services are included in the regulations regarding the provision of services by these entities.
r. USER – a natural person browsing the resources of the Online Store without having to create a Customer Account and make a purchase.
p. ORDER – a declaration of will of the Customer expressing the direct will to conclude a Distance Sale Agreement, submitted using means of distance communication, specifying the Product for which the Customer submits an offer to conclude a Distance Sale Agreement and the Customer's data necessary for the eventual conclusion and performance of the Distance Sale Agreement. The order for each Product will be treated as an independent offer from the Customer to conclude a Distance Sale Agreement (technical facilitation). During the Promotional Campaign, the Seller, as part of the functionality of the Online Store, may, for objective reasons, make the conclusion of one Distance Sale Agreement dependent on several Products within the Promotional Set, due to the direct relationship between the Products. The order may be assigned a single number, and all offers will be processed in parallel. Acceptance of the Order means the conclusion of the Distance Sale Agreement.

2. RULES OF USING THE ONLINE STORE

In the terms of use of our Store, we explain what minimum technical requirements you must meet to use its functionalities without any problems.

2.1. Minimum technical requirements of the User's device enabling full and correct use of the Online Store:
a. a device with access to the Internet;
b. the latest version of the web browser;
c. an active e-mail account (e-mail address) in order to set up a Customer Account or make a purchase.
2.2. The Seller does not guarantee that the use of the Online Store will be free from errors and technical interruptions. The Seller reserves the right to suspend or limit access to the Online Store at any time, without the need to inform Customers in advance. The Seller will strive to immediately restore the operation of the Online Store. Technical interruptions should not affect the fulfillment of Orders already placed.
2.3. The Seller is not responsible for the content of other websites and portals to which the Customer may be redirected using links provided in the Online Store (e.g. courier companies or payment operators).

3. ELECTRONIC SERVICES IN THE ONLINE STORE

In the third part we present electronic services available in our Store. Electronic Service is e.g. Basket or Newsletter. We explain how to file complaints about Electronic Services.

3.1. The Seller provides the following Electronic Services via the Online Store to Users, including Customers, which do not require payment of the Price:
a. maintaining the Customer Account, in the event of registration;
b. enabling Customers to place Orders and conclude Sales Agreements under the terms and conditions set out in these Regulations;
c. presenting Customers with advertising content tailored to their interests;
d. enabling Customers to use the Basket services;
e. enabling viewing of the Content placed within the Store, including marketing content;
f. enabling subscription to notifications about the availability of Products;
g. contact form;
h. Newsletter.

Customer Account

3.2. Additionally, the Seller provides the following services to Customers who have created a Customer Account via the Online Store:
a. maintaining the Customer’s session after logging in to the Account (using a browser);
b. storing and making available to the Customer via the Account the Order history;
c. storing and making available to the Customer via the Account the returns history;
d. enabling the Customer to change their data within the Customer Account;
e. enabling the posting of Opinions;
f. enabling the download of personal data processed by the Seller;
g. enabling the receipt of notifications from the Seller;
h. enabling the addition of products to the so-called wish list;
i. enabling viewing of awarded coupons;
3.3. The Account may be used after the Client has completed the following steps:
a. completing the registration form by providing your name, surname, e-mail address, telephone number and assigning a password, as well as expressing consent to the processing of personal data, accepting the provisions of these Regulations and the Privacy Policy;
b. confirmation of the willingness to set up a Customer Account by activating the link in the e-mail received at the indicated e-mail address (double check in process);
c. successful registration, which will be confirmed by e-mail from the Customer Service of the Online Store.
3.4. The Agreement for the Provision of Services is concluded upon receipt by the Customer of confirmation of registration of the Customer Account, sent by the Seller to the email address provided by the Customer. The Account is provided free of charge for an indefinite period. The Customer may, at any time and without giving a reason, delete the Account (resign from the Account) by sending an appropriate request to the Seller (e.g. using the means of communication described in point 1.3 of the Regulations).

Basket

3.5. Use of the Cart begins when the User adds the first Product to the Cart.
3.6. The Cart is a service provided free of charge for the period in which there are unpurchased Products in the User's Cart. The service is terminated when the order is placed and paid for effectively.
3.7. The Customer has the option of correcting the entered data in the "Cart" panel by adding or removing a given item from the Cart. Removing a given item may automatically remove another item from the Cart due to the direct connection between the Products. The Cart also allows for setting and modifying order data, in particular: delivery address, invoice data, delivery method, payment method, adding discount codes.

Newsletter
3.8. The Newsletter service includes:
a. the Newsletter service consists in receiving commercial information regarding the products and services of the Seller and the Seller's partners by the Users who have registered for it (Service Users) and who have provided the Seller (Service Provider) with their e-mail address, by electronic means, including by means of automatic calling systems, including information about their current offer, promotions, discounts and marketing campaigns (e-mail marketing);
b. receiving by Service Users who have provided the Service Provider with data including their name, surname, street, house number, apartment number, postal code, town, country, in particular who have placed an order or created an account in the Online Store by post, commercial information regarding the products and services of the Seller and the Seller's partners, in particular vouchers or dedicated promotional offers (marketing mail);
c. receiving commercial information regarding the products and services of the Seller and the Seller's partners by Service Recipients who have provided the Seller with their telephone number, including through automatic calling systems, including in particular information about their current offer, promotions, discounts and marketing campaigns (SMS marketing).
3.9. The use of the Newsletter service is possible after the User completes the following steps:
a. providing at least your e-mail address or telephone number and name in the designated field in the Online Store or checking the appropriate checkbox in order to receive commercial information via the selected communication channel;
b. accepting the provisions of these Regulations (including additionally by clicking on the activation link sent by the Seller to the e-mail address provided by the Service Recipient - if such functionality has been made available) and confirming that they have read the Privacy Policy. The Service Provider may also provide other ways of accepting the provisions of the Regulations.
3.10. The Newsletter service is provided for an indefinite period.
3.11. The Service Recipient has the option, at any time and without giving a reason, to unsubscribe from the Newsletter service (resign from the service), in particular by sending a request to discontinue the provision of the Newsletter Service to the contact details provided in point 1.3 of the Regulations or by clicking on the deactivation link contained in the e-mail sent to the Service Recipient as part of the Newsletter service or by clicking on the appropriate button on the Online Store website, the link to which is located in the first message sent to the provided telephone number in connection with registration for the Newsletter service. Unsubscribing in the manner indicated above from one of the Newsletter service channels does not mean automatic unsubscribing from the other Newsletter service channel.
3.12. The Seller may terminate the Agreement at any time by giving one month's notice for important reasons, understood as (closed list):
a. a change in the legal provisions regulating the provision of services by electronic means by the Seller affecting the mutual rights and obligations specified in the Agreement or a change in the interpretation of the above legal provisions as a result of court judgments, decisions, recommendations or instructions of competent offices or bodies in a given scope;
b. a change in the method of providing services caused solely by technical or technological reasons (in particular, updating the technical requirements specified in these Regulations);
c. changing the scope or provision of services to which the provisions of the Regulations apply, by introducing new, modifying or withdrawing by the Service Provider existing functionalities or services covered by the Regulations.
3.13. The Service Provider shall send its declaration within the scope specified in paragraph above to the e-mail address or telephone number provided by the Service Recipient when registering for the Newsletter service.
3.14. The Seller may terminate the Agreement with the Service Recipient with a seven-day notice period or refuse to grant the Service Recipient further access to the Newsletter service, and may also limit the Service Recipient's access to part or all of the content referred to above for important reasons, i.e. in the event of a gross violation of these Regulations by the Service Recipient, i.e. in situations where the Service Recipient (closed catalogue): uses the Newsletter in a manner inconsistent with the provisions of applicable law and infringes the rights of third parties, inconsistent with the provisions of the Regulations, as well as inconsistent with the customs and principles of social coexistence adopted in this respect, in particular provides content of an illegal nature.

Electronic Services Complaints
3.15. Complaints related to the provision of Electronic Services may be submitted in any form. It is recommended to use the means of communication indicated in point 1.3 of the Regulations.
3.16. A sample complaint form is available below the Regulations.
3.17. The Seller shall respond to the complaint immediately, no later than within 14 days from the date of its submission.

4. TERMS OF PLACING AN ORDER AND CONCLUDING A SALES AGREEMENT

This is a very important part of the Regulations, in which we explain how you can purchase our Products, i.e. place an Order and then conclude a Sales Agreement.

4.1. The information presented in the Online Store constitutes only an invitation to conclude an agreement within the meaning of Article 71 of the Civil Code, addressed by the Seller to Users, including Customers, and not an offer under the provisions of the Civil Code.
4.2. The main features of the service, including the subject of the service and the method of communication with the User, are specified on the Product Page or in another manner appropriate for a given Product, within the Online Store. If the Product does not have specific features, properties or functions (e.g. it is an outlet product), the Seller will clearly inform the User about this before he places an Order.
4.3. As part of the development of Products or services available in the Online Store and due to their specificity, the Seller may introduce restrictions on the methods of placing Orders for specific Products. In the event of placing several Orders at the same time, of which at least one is subject to the restriction referred to above, this may affect the availability of the methods of placing Orders for the remaining ones as well.
4.4. The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer places an Order.

Placing Orders

4.5. The Seller enables the User to place an Order via the Online Store in the following manner:
a. The Customer adds the selected Product (or Products) to the Cart and then proceeds to the order form (purchase path);
b. The User who is logged into his/her Customer Account confirms in the order form that the data necessary to place the Order are current.
c. A User who does not have a Customer Account must fill out the order form themselves to the extent necessary to place an Order. The form requires the Customer to provide the following data concerning them: name and surname, address (street, house/apartment number, postal code, town, country), e-mail address, contact telephone number and data concerning the Sales Agreement: place and method of delivery of the Product(s), method of payment. In the case of Customers who are not Consumers, it is also necessary to provide the company name and Tax Identification Number. In the case of Entrepreneurs - Customers, the Seller may ask for the entrepreneur's PKD numbers.
d. In any case, providing outdated or false data when filling out the order form may make it impossible to complete the Order and conclude the Sales Agreement.
e. When completing the Order form, you must select the method of payment for the Price and specify the method of delivery of the Product, if it is subject to shipping.
f. The Customer sends the Seller an Order (places an offer). In the case of a Customer who does not have an Account and has not previously accepted the Regulations, acceptance of the Regulations and familiarization with the Privacy Policy is required.
g. Depending on the selected method of payment for the Order, the Customer may be redirected to the websites of an external payment service provider in order to make the payment or provide data for the purpose of purchasing in installments or as part of a deferred payment.
4.6. In response to the Order, the Seller shall immediately send an automatic message to the Customer to the e-mail address provided by the Customer for this purpose, confirming receipt of the Order.
4.7. After verifying the Order, without undue delay, the Seller shall send to the Customer a message to the provided e-mail address with:
a. confirmation of acceptance of one or more individual offers for Products submitted as part of the Order and confirmation of conclusion of the Sales Agreement (acceptance of the Order in the scope of the Products indicated in the message); or
b. information about the impossibility of accepting all offers for Products submitted as part of the Order, e.g. due to lack of payment.
4.8. The Sales Agreement is concluded upon confirmation of the offer(s) from the Order, i.e. sending to the Customer the e-mail message referred to above in the scope of the Products indicated therein.
4.9. Placing an Order means consenting to receive a bill/invoice, a correction invoice and duplicates of these documents in electronic form, to the specified e-mail address. Together with the confirmation of the Order, the Seller sends the bill/invoice. At the same time, the Customer declares that he will receive the above electronic invoices at the e-mail address provided by him.
4.10. If it is not possible to accept all or some of the offers submitted as part of the Order, BOK will contact the Customer in order to:
a. inform the Customer that it is not possible to accept all offers submitted as part of the Order; or
b. confirmation by the Customer of the will to execute the Order in the part in which the Seller agreed to accept offers to conclude the Sales Agreement. In such a case, the Customer may cancel the entire placed Order (in the scope of all offers), which does not violate his right to withdraw from the agreement. Cancellation of the Order by the Customer releases the Seller from the obligation to continue its execution. In the event of cancellation of the Order, the following point shall apply accordingly.
4.11. If it is not possible to accept the offer(s) submitted as part of the Order, the Sales Agreement for the Products indicated by BOK shall not be concluded, and the Seller shall immediately, no later than within 14 days, return to the Customer the payments made by him, to the extent to which the Sales Agreement was not concluded.
4.12. Regardless, the Seller may inform the Customer about the status of the Order, in particular by sending messages to the e-mail address or SMS provided by the Customer or by contacting them by telephone.
4.13. The Seller strives to ensure the availability of all Products and the performance of the Sales Agreement. In the event of the impossibility of fulfilling the service in extraordinary or unforeseen situations, and in other situations specified by law, the relevant provisions of the Civil Code may apply, including Articles 493-495 of the Civil Code, in particular those concerning the obligation to immediately return the service to the Consumer.
4.14. The total value of the Order includes the Price, shipping costs and any other costs of optional paid services selected by the Customer. The Seller may, in a period of its choosing, specify the minimum value of the Order for which the delivery of Products is free of charge. The Customer is informed of the total price including taxes of the Product, as well as the shipping costs and other costs, and if the amount of these fees cannot be determined - of the obligation to pay them, before placing the Order and before concluding the Sales Agreement.
4.15. Promotional Campaigns valid in the Online Store cannot be combined, unless the provisions of the Promotion expressly state otherwise.

5. METHODS AND TERMS OF PAYMENT FOR THE PRODUCT

We are flexible - our Store allows for various payment methods. Check how you can pay for your Order.

5.1. The Seller provides the Customer with various methods of payment for the Order through trusted payment intermediaries:
a. electronic payments (e.g. Tpay - online payments, BLIK, Apple Pay, Google Pay)
b. payment by card;
c. deferred payments (Bank Pekao Raty);
d. payment on delivery;
5.2. Possible current payment methods are specified in the Online Store and presented before the Customer places an Order and before concluding a Sales Agreement. Available payment methods may depend on the delivery method or Product features selected by the Customer. Available payment methods may change in the event of placing several Orders at the same time, in particular due to the Products covered by them.
5.3. In the event that the Seller does not receive the Customer's payment, BOK may contact the Customer to remind them about the payment and the abandoned basket, including by sending an e-mail (transactional e-mail). Failure to make the payment within 2 days of placing the Order, and then within an additional 2-day period, will result in the offer submitted by the Customer as part of the Order not being accepted. The Customer may also cancel the Order without consequences until receiving the message about sending it, by contacting the Seller via BOK, which does not violate their right to withdraw from the contract.

6. COST, METHODS AND DELIVERY TIME OF THE PRODUCT

Product delivery is a very important part of Order fulfillment. We strive to deliver the product to you as quickly as possible.

6.1. The Product is delivered via an external company – a postal operator (e.g. a courier company or a company performing collection at a collection point), selected by the Customer when placing the Order.
6.2. Delivery of the Product to the Customer is subject to payment, unless the Customer has placed an Order with free delivery, after meeting the criteria for free delivery or during the Promotional Campaign for free delivery. The currently available costs of delivery of the Product are indicated to the Customer before placing the Order and concluding the Sales Agreement.
6.3. Available delivery methods may depend on the Customer's chosen payment method or Product features. Available delivery methods may change in the event of placing several Orders at the same time, in particular due to the Products covered by them.
6.4. We usually deliver within 24 hours from the date of confirmation of the Order. The total delivery time of the ordered Product consists of:
a. the time it takes the Seller to prepare the order for shipment (up to 3 business days from the date of confirmation of the Order by the Seller). In the case of ordering several Products, the Order will be forwarded for delivery after the preparation of the Product with the longest preparation time;
b. and the time of delivery of the Product by the selected courier company or other postal operator. The time of delivery by the courier company or postal operator is indicated at the stage of placing the Order and depends on the type of Product ordered and on the deadlines of the given courier company or other postal operator.
6.5. In extraordinary situations, the delivery period may be extended, about which the Seller will inform the Customers (e.g. sale period, holiday period, unforeseen circumstances such as the outbreak of a pandemic).
6.6. In the event of an extension of the Order preparation period or the Product delivery time, the Seller reserves the right to contact the Customer in order to inform them of the reason for the delays and the new, planned delivery date.
6.7. The order shipping time may be extended for Products that require personalization at the Customer's request. The Customer will be informed about the shipping date on the Product Card or when placing the Order.
6.8. When receiving a shipment with the Product from a courier or postal operator, if possible, the Customer should verify with the carrier that the Product has been delivered in its entirety, without defects. In the event of the Product being destroyed by the carrier, a damage report should be drawn up and the Seller should be informed.
6.9. Courier companies, postal operators and companies operating Collection Points have their own regulations regarding the method of delivery (including the scope of possible complaints regarding delivery, time and method of reporting possible damage to the shipment and other important issues) - detailed information in this regard can be found on the websites of the companies carrying out the delivery. Please familiarize yourself with these conditions before choosing the method of delivery.

7. OPINIONS POSTED IN THE ONLINE STORE

Our Store, like many other e-commerce entities, collects opinions about Products. We try to make this process as transparent as possible. We care about reliable opinions. Therefore, in this part of the Regulations, we explain what rules apply in our Store to the process of posting opinions and comments.

7.1. All Customer opinions on purchased Products in the Online Store are verified. The Online Store obtains opinions only from people who actually made a purchase.
7.2. After receiving the ordered Products, the Customer may be asked to voluntarily add an opinion about the purchased Product.
7.3. The Customer may add an Opinion about the Products using a dedicated link for posting an Opinion (sent by the Seller or an external company acting on behalf of the Seller);
7.4. By filling out the opinion form, the Customer agrees to publish the subjective content contained therein about the purchased Product and to provide personal data to the extent necessary to post the opinion. Depending on the adopted mechanism for issuing opinions, the Customer may be asked to provide a comment, the number of stars (e.g. from 1 to 5), or to indicate the scale of satisfaction or dissatisfaction with the Product.
7.5. Opinions posted in the Online Store are not sponsored in any way, and their content does not affect the terms of future contracts concluded with the Seller.
7.6. The Online Store publishes all opinions, both positive and negative, as long as their content does not violate the provisions of the Regulations or applicable law.
7.7. Opinions posted in the Online Store are subject to verification in terms of being prepared by Customers who actually purchased the Product. The aforementioned verification is carried out by comparing the data of Customers who purchased the reviewed products with the data of the people posting the opinion. In the case of Customers who receive an email with a request to post an opinion, we guarantee that only people who made a purchase and received the Product receive such an email.

8. PRODUCT COMPLAINT

We pay great attention to the care of our products. However, if you have any reservations about the purchased goods - check how to easily file a complaint with us.

8.1. The Customer who is a Consumer is entitled to make a complaint regarding the purchased Product.
8.2. A Customer who is an Entrepreneur - Consumer has the right to file a complaint in accordance with the provisions applicable in this respect, while the Seller's liability under the warranty for physical defects of the Products is limited to the amount that the Entrepreneur - Consumer paid to the Seller for the purchase of a given Product / service.
8.3. The Seller is responsible for the compliance of the service with the agreement, in particular, he is obliged to provide the Customer with a Product free from defects and consistent with the concluded Sales Agreement. The Seller is not responsible for the lack of conformity of the Product with the Agreement to the extent specified in art. 43b sec. 2 or 3 of the Consumer Rights Act, if the Consumer has been expressly informed that a specific feature of the Product deviates from the requirements of conformity with the Agreement and, at the latest at the time of conclusion of the Sales Agreement, has expressly and separately accepted its features.
8.4. The Seller is liable for any lack of conformity of the Product with the Agreement existing at the time of its delivery to the Consumer and revealed within 2 years from that time, unless the shelf life of the Product is longer.
8.5. The complaint may be submitted by the Customer in any form. We encourage you to submit a complaint using the forms of communication available in point 1.3 of the Regulations.
8.6. In the event of non-conformity of the Product with the Agreement, the Customer who is a Consumer and the Entrepreneur-Consumer have the rights specified in Chapter 5A – the Consumer Rights Act (hereinafter: non-conformity of the goods with the agreement).
8.7. In the event of non-conformity of the goods with the contract, the Consumer may request:
a. its repairs
b. or exchange.
The Seller may make a replacement when the Consumer requests a repair, or the Seller may make a repair when the Consumer requests a replacement, if bringing the goods into conformity with the contract in the manner chosen by the Consumer:
a. is impossible
b. or would require excessive costs for the Seller.
If repair and replacement are impossible or would require excessive costs for the Seller, the Seller may refuse to bring the goods into conformity with the contract.
The Seller will repair or replace the goods at its own expense within a reasonable time from the moment the Seller has been informed by the Consumer about the nonconformity of the goods with the contract. The Consumer is obliged to make the goods subject to repair or replacement available to the Seller. The Seller collects the goods at its own expense.
8.8. The Consumer is also entitled to submit a declaration of price reduction or withdrawal from the Sales Agreement when:
a. the Seller refuses to bring the goods into conformity with the contract;
b. the Seller fails to bring the goods into conformity with the contract;
c. the lack of conformity of the goods with the contract persists despite the fact that the Seller has attempted to bring the goods into conformity with the contract;
d. the lack of conformity of the goods with the contract is so significant that it justifies a reduction in the price or withdrawal from the contract without prior request for repair or replacement of the goods;
e. the Seller's statement or the circumstances clearly indicate that he will not bring the goods into conformity with the contract within a reasonable time or without excessive inconvenience to the Consumer.
8.9. In the event that the Consumer submits a declaration of a price reduction, the amounts due as a result of exercising this right will be returned to the Customer no later than within 14 days from the date of receipt by the Seller of the Customer's declaration of a price reduction. The funds will be returned using the same method of payment that the Customer used when paying for the goods, unless the Customer expressly agrees to a different method of return.
8.10. In the event that the Consumer exercises the right to withdraw from the contract in situations referred to in art. 43e sec. 1 of the Consumer Rights Act, the Customer shall return the goods to the seller immediately. All costs related to the return of the goods in the circumstances indicated in the preceding sentence shall be borne by the Seller. The Seller shall refund the purchase price within 14 days of receiving the goods or proof of their return.
8.11. The Seller is liable for the lack of conformity of the goods with the contract existing at the time of its delivery and revealed within 2 years from that moment. The Customer's claims for the lack of conformity of the goods with the contract are subject to a limitation period of 6 years from the date of the discovery of the lack of conformity of the goods with the contract. The limitation period ends on the last day of the calendar year.
8.12. It is recommended that the Customer provides the following in the complaint description:
(1) information and circumstances concerning the subject of the complaint, in particular the type and date of occurrence of the defect; (2) a request for a method of bringing the Product into compliance with the Sales Agreement or a declaration of a price reduction or withdrawal from the Sales Agreement; and (3) contact details of the person submitting the complaint (name and surname, correspondence address, telephone number, e-mail address) – this will facilitate and speed up the consideration of the complaint by the Seller. The requirements specified in the previous sentence take the form of recommendations only and do not affect the effectiveness of complaints submitted without the recommended description of the complaint.
8.13. The Seller will respond to the Customer's complaint immediately, no later than within 14 days of its receipt. Otherwise, it is considered that the complaint has been accepted by the Seller.

9. OUT-OF-COURT COMPLAINT AND CLAIM SETTLEMENT PROCEDURES AND RULES OF ACCESS TO THESE PROCEDURES

We assume that in the event of a difference of opinion with the Client, it is worth talking and striving for mutual agreement in an amicable way. See how we can resolve the dispute.

9.1. The use of out-of-court complaint and claim settlement methods is voluntary. The following provisions are for informational purposes only and do not constitute the Seller's obligation to use out-of-court dispute resolution methods. The Seller's declaration of consent or refusal to participate in the out-of-court consumer dispute resolution procedure is submitted by the Seller on paper or another durable medium if, following a complaint filed by the Consumer, the dispute has not been resolved.
9.2. The principles of conducting proceedings on the out-of-court resolution of consumer disputes and the obligations of entrepreneurs in this respect are specified separately in the provisions of law (including in particular the Act of 23 September 2016 on the out-of-court resolution of consumer disputes) or in regulations applied by the relevant entities competent in the field of resolving consumer disputes. Detailed information on the possibility of using out-of-court methods of handling complaints and pursuing claims by a Customer who is a Consumer and the principles of access to these procedures may be available at the offices and on the websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Voivodship Inspectorates of Trade Inspection, in particular also at the following website of the Office of Competition and Consumer Protection https://www.uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php. The President of the Office of Competition and Consumer Protection keeps a public register of entities authorized to conduct proceedings on the out-of-court resolution of consumer disputes.
9.3. A Customer who is a Consumer has the following exemplary options for using out-of-court complaint and claim settlement methods:
a. The Customer is entitled to refer to the permanent consumer arbitration court referred to in Article 37 of the Act of 15 December 2000 on the Trade Inspection, with a request to resolve a dispute arising from the concluded Sales Agreement.
b. The Customer may obtain free assistance in resolving a dispute between the Customer and the Seller, also using the free assistance of the district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (including the Federation of Consumers, Association of Polish Consumers).
c. At http://ec.europa.eu/consumers/odr the European Commission provides a platform for online resolution of consumer disputes. The seller does not currently participate in this voluntary alternative dispute resolution procedure.

10. RIGHT OF WITHDRAWAL FROM THE CONTRACT (RETURNS)

We know that sometimes consumers want to use their statutory right to return. We fully understand that. Check how quickly and easily you can withdraw from a distance contract with us.

10.1. A Customer who is a Consumer who has concluded a distance or off-premises contract may withdraw from it without giving a reason and without incurring any costs, apart from those provided for by law, within 14 days from the date of taking possession of the purchased Product. The provisions of this section of the Regulations also apply to the Entrepreneur - Consumer, who declares that he/she is exercising the right to withdraw from the contract under the Act of 30 May 2014 on consumer rights, because he/she has concluded a contract directly related to his/her business activity, and the contract itself is not of a professional nature for him/her.
10.2. To meet the deadline, it is sufficient for the Consumer or Entrepreneur - Consumer to submit a declaration to the Seller before it expires. The Consumer or Entrepreneur - Consumer may submit any unequivocal declaration in which he or she informs about his or her withdrawal from the Sales Agreement.
10.3. A declaration of withdrawal from the Sales Agreement may be submitted using the withdrawal form, the template of which is provided below the Regulations. A declaration of withdrawal from the Agreement may be submitted in any form using the data specified in point 1.3 of the Regulations, but using the form will help us process your case faster.
10.4. Consumer and Entrepreneur – the Consumer bears the cost of returning the Product (cost of return shipment from the Consumer to the Seller).
10.5. The period for withdrawal from the Sales Agreement begins on the day the Consumer, Entrepreneur - Consumer or a third party indicated by him other than the carrier (proxy) takes possession of the products, and in the case of a Sales Agreement covering many products that are delivered separately, in batches or in parts - from the day the last product, batch or part is taken into possession.
10.6. Consumer and Entrepreneur - The Consumer is obliged to return the product to the Seller immediately, no later than within 14 days from the date on which he withdrew from the Sales Agreement. To meet the deadline, it is sufficient to return the product before its expiry. The Consumer may return the product to the following address: LOENN, Giedajty 7A 11-042 Jonkowo.
10.7. Consumer and Entrepreneur - The Consumer should secure the returned product in such a way that it is not damaged during transport.
10.8. In the event of effective withdrawal from a distance contract, the contract shall be deemed not to have been concluded.
10.9. The Seller is obliged to immediately, but no later than within 14 days from the date of receipt of the declaration of withdrawal from the contract by the Consumer or Entrepreneur - Consumer, return to the Consumer all payments made by him, including the costs of delivery of the product (with the exception of additional costs resulting from the method of delivery chosen by the Customer other than the cheapest standard method of delivery available in the Online Store). The Seller may withhold sending the refund until the returned goods are received or confirmation of sending the parcel is sent to us, depending on which comes first.
10.10. If the Consumer or Entrepreneur - Consumer exercises the Statutory Right of Withdrawal, the Seller shall refund the payment using the same method of payment that the Consumer used, unless the Consumer has expressly agreed to another method of refund that does not involve any costs for him.
10.11. In the event that the Consumer or Entrepreneur - Consumer exercises the Statutory right of withdrawal, the Consumer or Entrepreneur - Consumer shall be liable for the reduction in the value of the product resulting from its use in a manner that goes beyond what is necessary to determine the nature, characteristics and functioning of the product or in connection with improper care of the product or improper packaging of the product when returning it to the Seller. The liability of the Consumer or Entrepreneur - Consumer may include, in particular, the impossibility of introducing the product for sale as a full-value product, the costs of re-placing labels and security elements on the product, as well as the costs of restoring the Product to a condition that allows it to be reintroduced for sale within the Online Store, including the costs of examining the product by a specialist and the costs of removing defects found as a result of such examination (to the extent that these defects result from the Consumer's use of the product in a manner that goes beyond what is necessary to determine its nature, characteristics and functioning).
10.12. The statutory right of withdrawal does not apply to the Consumer and the Entrepreneur – Consumer in the following circumstances:
a. in the event of exceeding the 14-day period for informing the Seller of the intention to withdraw from the sales contract;
b. in situations referred to in Article 38 of the Consumer Rights Act.

11. INTELLECTUAL PROPERTY RIGHTS

In this section we indicate what intellectual property rights we protect on our website and what rules you must comply with.

11.1. All rights to the Online Store, in particular property copyrights, intellectual property rights to its name, Internet domain, as well as to forms, legal documents, logos, trademarks, text, graphics, photos and other content posted by the Seller belong to the Seller, and they may be used only in accordance with the Regulations.
11.2. It is prohibited to copy, duplicate, modify, reproduce or distribute any part of the Online Store, the Service or its elements without the prior written consent of the Seller, except in cases expressly permitted by the provisions of applicable law and these Regulations. The Seller may take steps, including legal proceedings, to protect its own interests and the interests of the Customers of the Online Store.
11.3. The rights to use, copy and distribute data available on the website are subject to the provisions of the Copyright and Related Rights Act.
11.4. The use of the Online Store data for commercial purposes may take place after prior notification of this to the Seller and obtaining his written consent.

12. PERSONAL DATA PROTECTION

Find out how we care for your personal data.

12.1. The principles of personal data protection are specified in the document "Privacy Policy".
12.2. The principles of using cookies on the Website are specified in the document "Cookies Policy".

13. PROVISIONS APPLICABLE TO CUSTOMERS WHO ARE NOT CONSUMERS

If you shop in our store and you are not a consumer, this part of the regulations is addressed to you.

13.1. This section of the Regulations and the provisions contained therein apply only to Customers who are not Consumers and Entrepreneurs who are Consumers.
13.2. At the time the Seller issues the Product to the carrier, the benefits and burdens associated with the Product and the risk of accidental loss or damage to the Product are transferred to the Customer who is not a Consumer. In such a case, the Seller shall not be liable for any loss, shortage or damage to the Product arising from its acceptance for transport until its issue to the Customer and for any delay in the transport of the shipment.
13.3. Pursuant to Article 558 § 1 of the Civil Code, the Seller's liability under the warranty for the Product towards a Customer who is not a Consumer is excluded.
13.4. Neither the Seller nor its employees, authorized representatives and proxies shall be liable to the Customer, its subcontractors, employees, authorized representatives and/or proxies for any damages, including loss of profits, unless the damage was caused intentionally by them.
13.5. In each case of determining the liability of the Seller, its employees, authorized representatives and/or proxies, this liability towards the Customer who is not a Consumer, regardless of its legal basis, is limited - both within a single claim, as well as for all claims in total - to the amount of the Price paid and delivery costs under the last Sales Agreement and covers only the actual damage incurred.
13.6. Any disputes arising between the Seller and a Customer who is not a Consumer shall be submitted to the court having jurisdiction over the Seller's registered office.
13.7. With respect to Customers who are not Consumers, the Seller may amend the Regulations at any time in accordance with generally applicable provisions of law.

14. FINAL PROVISIONS

14.1. Regulations in version 1.0 shall enter into force on 1 June 2025.
14.2. The Regulations are available in Polish.
14.3. In matters not regulated by these Regulations, the provisions of generally applicable law shall apply.
14.4. Unless mandatory provisions of law provide otherwise, the law applicable to the resolution of any disputes arising from these Regulations is Polish law.
14.5. In the event that the provisions of the mandatory law of the Customer's country of habitual residence provide for more favorable conditions for him than the provisions of Polish law and the provisions of these Regulations, the provisions of the law of the Customer's country of habitual residence shall apply.
14.6. The content of these Regulations may change. The Online Store will inform about any changes by posting information on the Online Store website, in the case of Users subscribed to the Newsletter or having an active Customer Account - in the form of an e-mail message.

Previous versions of the Regulations:
- lack

Link to forms:
- return form