FAQ
Frequently asked questions
orders
Orders are usually shipped within 24-48 hours of receiving payment. In the case of a large number of orders, this time may be slightly longer.
Yes, free shipping applies to orders over PLN 399. For lower amounts, the shipping cost is visible in the basket.
We accept payments: BLIK, card (Visa, Mastercard), Tpay fast transfers, PayPo (buy now, pay later), PayPal and traditional bank transfer.
If the order has not been shipped yet, you can edit or cancel it. Contact us as soon as possible by e-mail: sklep@loenn.pl
If the order has not been shipped yet, you can edit or cancel it. Contact us as soon as possible by e-mail: sklep@loenn.pl
Best by email: sklep@loenn.pl
We usually respond within 24 hours (working days).
We send parcels via courier companies InPost , OrlenPaczka , UPS , GLS , DPD.
Yes, we ship internationally. Details regarding costs and destination countries can be found in the Shipping and Payment tab.
No, we only sell by mail order. Personal collection is not possible .
Yes. When placing your order, select the invoice option and provide your company details. If you select a receipt, you will not be able to issue an invoice later. The sales document will be sent by email.
Yes. Each product has a size chart to help you choose the right option. The size chart is also available in the footer of the page.
Complaints and Returns
Yes, at LOENN you have 14 days to withdraw from the contract without giving a reason. Just inform us of your wish to return and send the product back.
Go to the complaints and returns section. You can easily return products using fajne-zwroty.pl. Quickly order a courier or send a return to a parcel locker.
The refund will be made within a maximum of 14 days from the moment of withdrawal from the contract . We may withhold the transfer until we receive the product or proof of its shipment.
Some products – especially those in sealed packaging – cannot be returned once they have been opened if they are not suitable for resale for hygiene reasons.
Yes, you can file a complaint if the product has defects. Go to the complaints and returns section. You can easily return products using fajne-zwroty.pl. You can quickly order a courier or send a return to a parcel locker.
To speed up the complaint process, please provide: order number, description of the defect and the date it was noticed, preferred form of solution: repair, replacement, refund or price reduction, contact details.
We have a maximum of 14 days from receipt to consider a complaint.
Free shipping
free delivery from 399 PLN
Hassle-free returns
14 days to return
Original products
high quality workmanship
Polish shop
fast shipping from a warehouse in Poland
